We take pride in providing high-quality, genuine puja articles and beads. We take into account every detail to ensure that our products are of premium quality so as to maintain our customer satisfaction.
If in the event you are not satisfied for any reason with the product, you can inform us regarding the return of the product within 3 days from the date of receipt to initiate a full refund. You can initiate the return by reporting the issue to us on email@example.com . You should also send us a copy of the receipt.
In case you are not satisfied with the quality/authenticity of the products purchased we will give a refund or exchange if the following criteria are met:-
1. Before return or exchange let us know in details with the reason of return or exchange.
2. Once your return and refund request has been acknowledged by us, you can initiate a return of your package as per instructions given to you by our customer care team.
3. Refund will be initiated upon receipt of complete package.
Please send us an email at firstname.lastname@example.org before initiating the return. We recommend you to send the product via a reliable courier service with a tracking number. Return shipping charges will be paid by the customer. We are not responsible for lost or damaged packages. Lost and damaged packages will not be refunded.
For products, you can request for a cancellation before shipping. In this case only the processing fees (bank charges as applicable) will be deducted and the remaining amount will be refunded. However cancellation is not allowed once the product is shipped. In such cases, return policies will apply.
Please note that above is only for products. For services like online puja, astrology etc there will be no refund once the service is availed.
Before availing the service if you need to change the booking time please contact us at least 3 days prior to the booked date. We will accept request for time/venue/service change only if purohits/astrologers/venue is available for requested date. Any amount spent on purchase of pujan samagri will not be refunded. You can use the pujan samagri for any other puja within 1 week.